Terms And Conditions

Welcome to the The Nancy Smillie Shop website terms and conditions. These terms and conditions apply to the website www.nancysmillieshop.com Please read through them carefully before placing your order.

Using this website indicates that you accept these terms regardless of whether or not you choose to order from us. These terms and conditions govern your access to and use of the website. If you do not accept, or wish to be bound by these terms, please do not use this website. Before you place an order, if you have any questions relating to these terms and conditions please contact our customer service representative by e-mail at info@nancysmillieshop.com or call us on 0141 334 4240


1.1 This website is operated by The Nancy Smillie Shop, a company registered in Scotland, whose registered office is at 53 Cresswell St, Glasgow, Scotland, United Kingdom, G12 8AE VAT registration number 797029781.

1.2 Most areas of the Website can be accessed without registration. Certain areas of this Website however, are only accessible if you register.

1.3 These terms and conditions are binding and may be updated. You should check this website regularly to review the most current terms and conditions.


2.1 You are deemed to have placed an order once having completed the online checkout process. As part of the checkout process you will be given the opportunity to check your order and to correct any errors, an order acknowledgement will then be sent to you, detailing the products you have ordered.

2.2 Acceptance of an order occurs once the order has been dispatched and a dispatch confirmation has been sent by email. The purchase contract is made once the order has been dispatched.

2.3 The contract is not finalised if you receive notification that the order has not been accepted or if the order has been cancelled.

2.4 An order may be refused where:

2.4.1 Goods are unavailable; or unavailable at the price listed on the website

2.4.2 Authorization cannot be obtained for your payment;

2.4.3 There has been a pricing or product description error; or

2.4.4 Any of the eligibility criteria as set out in the terms and conditions has not been met.


3.1 All prices include VAT (where applicable) at the current rates.

3.2 Where The Nancy Smillie Shop charge separately for packaging, postage and other relevant charges, the appropriate rates are set out in the pricing structure shown on the Website.

3.3 The Nancy Smillie Shop reserves the right to change prices without prior notice. This applies to product and postage prices alike.


In addition to your statutory rights, a refund or exchange is offered on any items returned unused and in a saleable condition within 14 days of receipt.

Full policy details are as follows:

4.1 If You wish to cancel your order:-

4.1.1 Where the goods have yet to be despatched, then in writing to info@nancysmillieshop.com

4.1.2 Where goods have been despatched, by returning said goods in accordance with clause 4.2 below.

4.2 You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods shall be borne by you.

4.3 Provided that the items returned within 14 days have not been used and are in a saleable condition, a full refund of the amount paid, or an exchange credit will be given.

4.4 For reasons of hygiene earrings cannot be returned unless proven faulty when purchased.


5.1 You are permitted to print and download extracts from this Website for your own use on the following conditions:-

5.1.1 No documents or related graphics on this Website are modified in any way.

5.1.2 No graphics on this website are used separately from the accompanying text.

5.1.3 Copyright, trade mark notices and these terms and conditions appear in all extract copies from the website.

5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by The Nancy Smillie Shop or licensed to The Nancy Smillie Shop. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your authority to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without prior written permission.

5.4 Any rights not expressly granted in these terms ae reserved.


6.1 While The Nancy Smillie Shop endeavour to ensure that this Website is available 24 hours a day, The Nancy Smillie Shop will not be liable if for any reason this Website is unayailable at any time or for any period.

6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair, or for reasons beyond our control.


7.1 If links to third party websites are used then you automatically leave this Website. We are not responsible for third party websites, their content or availability. We therefore do not endorse or make any representations abont them, any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

7.2 If you would like a link to be created to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:-

7.2.1 There is no attempt to remove, distort or otherwise alter the size or appearance of The Nancy Smillie Shop logo

7.2.2 A frame or any other browser or border environment around this website is not created;

7.2.3 You do not in any way imply that The Nancy Smillie Shop are endorsing any products or services other than those of The Nancy Smillie Shop;

7.2.4 You do not misrepresent your relationship with The Nancy Smillie Shop nor present any other false information about The Nancy Smillie Shop;

7.2.5 You do not otherwise use any trade marks displayed on this Website without express written permission from the Nancy Smillie Shop;

7.2.6 You do not link from a website you do not own; and

7.2.7 Your website does not contain content that is distasteful, offensive, controversial or which infringes any intellectual property rights or other rights of any other person, or otherwise does not comply with all applicable laws and regulations.

We reserve the right to revoke the right granted in this clause for breach of these terms and to take any action we deem appropriate.

7.3 You shall fully indemnify The Nancy Smillie Shop or any group company for any loss or damage suffered or incurred as a result of breach of clause 7.2.


8.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We reserve the right to make changes to the material on this Website, or to the products and prices described in it, at any time without notice. Although we try to keep the material on this website up to date, we cannot guarantee this is the case. For most up to date pricing and availability information please call us on 0141 334 4240.


9.1 The Nancy Smillie Shop exclude all liability and responsibility for any kind of loss or damage that may result to you or a third party (including, without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), or otherwise in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

9.2 Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury caused by negligence.

9.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

9.4 You agree to indemnify The Nancy Smillie Shop fully from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


10.1 These terms and conditions shall be governed by and construed in accordance with Scottish Law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Scottish courts.

10.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


The Nancy Smillie Shop is committed to preserving the privacy of all visitors to our website at www.nancysmillieshop.com. By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.


When you visit, register or order products or services on www.nancysmillieshop.com you may be asked to provide certain information about yourself including your name and contact details which may be stored. We don't take your Credit or debit card information; this is taken by Protx, a service which provides secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK.

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at info@nancysmillieshop.com.

The only information we may collect is any orders placed and contact details given. We do not hold any payment details.


Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.


The information you provide to us may be accessed by or given to third parties who act for us for the following purposes approved by you:

a. Fulfil and deliver orders.

b. Process credit card payments.

c. We may also pass aggregate information on the usage of our website to maintain and manage our website, but this will not include information that can be used to identify you.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.


Cookies are small amounts of information which we may store on your computer

Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at info@nancysmillieshop.com


We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.


All items will be available for collection from our shop at the time and date you have selected unless you are otherwise informed. Collection point is 53 Creswell Street, Glasgow, G12 8AE

The earliest collection date you can select is 48 hours from the time of your order to allow us time to select and package your chosen item. However, if you would like to collect your item before that time, simply give us a call and we can tell you whether your item can be collected earlier. Our number is 0141-334-4240. In many cases, item of jewellery will be available almost straight away.

Customers should bring their payment confirmation into the shop when collecting items and a form of ID. If someone is collecting or their behalf they must bring the printed receipt and their own ID.

Item(s) will be held for 7 days initially. The customer will then be contacted to check when they will collect their order.

Delivery terms and conditions for furniture and larger pieces of home ware bought online

Upon receipt of your item (s) you may be asked to sign to confirm the item is in working order.

We estimate the charges for delivery or postage for items of furniture or other bulky items. Sometimes the actual charges of delivering an item exceed the charges listed online. In this case we may contact you to re-negotiate the charge or cancel the order. We will of course avoid this where possible.

Removal of packaging and building furniture is not included in the price quoted online. If you would like this to be done, pleas call us for a quote.

We make every endeavour of delivering your purchased goods on time on the agreed date, but we cannot be held responsible if this is not the case due to reasons beyond our control.

If you are not present to accept the delivery at the agreed time and date you may be charged for re-delivery.

If you are dissatisfied with your online purchase for any reason please contact us. If a refund is given, you are responsible for the cost of returning the goods to us including bearing the cost of the postage/delivery. We can arrange collection of the goods at a price agreed with our courier or delivery company. We reserve the right to withhold all or part of the refund amount if the items are returned damaged.

Mattresses can only be returned if they are unopened. Opened mattresses cannot be returned