Frequently Asked Questions
Q: Where are you located?
Our main shop is located in the heart of Glasgow's West End, less than 5 minutes walk from Hillhead Underground Station. Situated on Cresswell Lane, a continuation of the famous Ashton Lane, our shop contains a variety of items including stylish furniture, gorgeous pieces of jewellery as well as a host of gifts to make anyone happy. (address is 53 Cresswell Street, G12 8AE)
In addition there is Nancy Smillie's Jewellery Studio, where resident jeweller Genna Miller is based. It is located on Great Western Road, right next to Kelvinbridge Underground Station, which stocks many pieces of jewellery from all over the world of course including hand-made pieces by our in-house jewellers. (address is 425 Great Western Road, G4 9JA)
Q: How much do you charge for shipping?
For small orders such as jewellery, we charge £3.95 for postage within the UK, £7.95 for Europe and £12.95 for International delivery. Larger items will vary depending on size and weight. Any items can be purchased by Click and Collect. If you would like to discuss collection of furniture further please call on 0141 334 4240.
UK deliveries are sent out 2nd class Royal Mail, other deliveries are sent through Royal Mail's international delivery system. We aim to send out web or mail orders within 48 hours of receipt. We can send deliveries directly to recipients in case of a birthday gift e.g. just let us know.
For furniture, prices are different; you will see them on them on the website as you place your order. Please note that we try to keep stock levels correct on the website but this is a manual process so if you want to make sure we have stock, please call us on 0141 334 4240.
We estimate furniture charges and sometimes the actual charges exceed the charges listed online. In this case we may contact you to re-negotiate the charge or cancel the order. We will of course avoid this where possible.
Q: Can I order/enquire over the phone?
Absolutely. Please call 0141 334 4240 and one of our members of staff will be happy to help you with your order or enquiry. If you want to speak to Nancy Smillie Jewellery Studio, the number is 0141 334 0055.
Q: Can I pay by cheque?
Yes; if you'd like to arrange to pay by cheque, please call the shop with your order details. We will wait for the cheque to clear before we send out your goods. The cheque should be made out to The Nancy Smillie Shop.
Q: Can I pay with a Nancy Smillie gift voucher?
Vouchers can be redeemed online, but our system is not yet advanced enough to deal with these automatically. If you could give us a call or email us on email@example.com with the voucher number and amount, we can create a code online for you to use.
Q: How long will it take to get my order?
We aim to dispatch your order within 48 hours, and it should take no longer than 3 -5 working days for you to receive it. However, if you have not received your order within 14 days please contact us. (firstname.lastname@example.org)
Q: What if I am unhappy with my online purchase?
If you are unhappy with your online purchase and return it to us within 14 days in its original packing and original condition we will refund your purchase amount excluding postage.
If your item is faulty or you have received an incorrect item, please call us on 0141-334-4240.
Q: Which furniture ranges do you offer?
Our furniture ranges are diverse and unique; we offer a larger range of timbers such as Oak, Pine, Teak, Sheesham and Mango wood, and from modern styles to more traditional pieces.
We are currently working on expanding the furniture available online, but in the meantime please feel free to phone us with any questions. The best way to see our full range is to come and see us in the shop where we also have catalogues of ranges not stocked but which can be ordered in for you.
Q: Do you make bespoke jewellery or can I get any jewellery in different styles/stones?
Our jewellery ranges often come in a variety of styles and stone settings to suit a large variety of tastes. If you do not see the specific stone or finish you are looking for, please contact our Jewellery Studio on 0141 334 0055 where our in-house jewellers would be able to help with any specific enquiries.
We stock a large variety of jewellery designers but not all of their range. However, we can order these in for you so please just ask us to see current catalogues.